24/7 Emergency Roadside Assistance General Information

If you experience a breakdown or any emergency situation during your rental, please notify us immediately and follow the instructions below.
If you are in an area with no cell service, dial 911. If your phone line is active, please contact us directly.
📞 Contact Us Directly
If you are within the local area or unsure of your exact location, please call:
+1(414) 364-1121
+1(754) 444-8897

🌎 Nationwide 24/7 Emergency Roadside Assistance
If you are outside the Milwaukee area or unable to reach us directly, please contact:
📞 1-855-866-3161 — Available 24 hours a day, 7 days a week.
When calling, please have one of the following ready:
Option 1 — Rental Agreement Info:
•Insurance policy number
OR
Option 2 — Vehicle Information:
•Last 8 digits of the vehicle’s VIN number
A representative will dispatch a roadside service professional to your location as quickly as possible.

💡 Additional Recommendations
• You may also use your personal auto insurance roadside service (if available).
• We recommend contacting your insurance agent in advance to confirm coverage details before traveling.

✅ Roadside Assistance Services Covered
I. Towing
Towing to the nearest qualified service provider (up to 100 miles free). Additional mileage will be charged according to state-specific rates.
II. Battery Service
Jump-start or minor emergency mechanical adjustments on-site.
III. Flat Tire Assistance
Installation of an inflated spare tire. If no usable spare is available, towing will be provided. (Tire repair costs are not included.)
IV. Fuel & Water Delivery
Emergency delivery of fuel or water. You only pay for the liquids, parts, or materials delivered.
V. Winching
Vehicle extraction from snow, mud, or sand (within 100 feet of a maintained road). Maximum coverage: $100 per incident.
VI. Locksmith Service
Assistance if keys are lost, broken, or locked inside the vehicle. Coverage limit: $100 per incident (replacement key cost not included).

💡 Alternative Paid Service
If additional assistance is needed, you may also contact:
🔗 Drive Roadside Assistance 24/7
• This service is paid separately by the renter.
• If the breakdown is determined to be Rental Point’s responsibility, Rental Point will reimburse the renter upon presentation of the original bill.

reservation

Online Reservations
Book your vehicle, dates and pickup location at https://book.rentalpoint.net/.
Provide a valid physical driver’s license and complete the required identity, insurance and payment steps before pickup.
If using personal auto insurance, confirm that it covers the rental vehicle for the full rental period and any approved extension.
Credit and debit cards are accepted. Using another person’s card requires prior written authorization from the cardholder by email or SMS and any additional verification requested by Rental Point.
Pickup details are sent after booking confirmation. Review the full Rental Agreement during booking.

car delivery

We offer convenient car delivery and pick-up services to or from your hotel, airport, or any other location within a 25-mile radius of our office
for an additional fee.
The delivery cost may vary depending on the distance from our office.
All delivery and pick-up charges are discussed and confirmed in advance at the time of booking.

Additional Driver

Additional Drivers
Only drivers listed in the Rental Agreement may operate the vehicle.
Any additional driver must be reviewed and authorized before driving.
Review the applicable eligibility requirements and any charges during booking.

security deposit

Security Deposit
Credit card: $350.
Debit card: $1,000.
The security deposit is separate from the rental payment.
Payment with another person’s credit or debit card is permitted only after prior written authorization from the cardholder by email or SMS.

VEHICLE CHECK / VEHICLE INSPECTION POLICY

After signing the rental agreement and placing a security deposit, a mandatory vehicle inspection is carried out by the company’s manager
or authorized representative.
The inspection includes both photo documentation and a damage map of the vehicle.

Inspection Procedure
1. Each exterior panel of the vehicle, including any existing damage, is photographed.
2. A damage report (map) is completed and stored in the company’s database.
3. All inspection data can be made available to the customer online or sent directly upon request.
4. The renter is personally responsible for inspecting the vehicle as well and may take their own photographs of any damages they consider important or discover during the inspection.
5. Both parties must confirm the vehicle’s condition before the rental begins.

Items to Verify
• Vehicle registration and insurance policy;
• Fuel tank must be full (and returned full);
• Functionality of windshield wipers, air conditioning, seat belts;
• Operation of lights and headlights;
• Airbags;
• Tires, spare tire, and car jack;
• Cleanliness inside and outside of the vehicle.

INSURANCE Requirements

Insurance Requirements
If you rely on personal auto insurance, confirm with your insurer that liability, collision and comprehensive coverage extends to the rental vehicle for the entire rental and any approved extension, subject to your policy terms, limits, deductibles and exclusions.
Provide genuine, accurate and current insurance documents before pickup and notify Rental Point of any change in coverage.
Rental Point’s review of documents does not guarantee that an insurer will pay a claim.
Review the available protection options, current prices and full Rental Agreement during online booking.

Toll Roads

In the United States, there are numerous toll roads and highways.
For your convenience, all our vehicles are equipped with E-ZPass / IPass  SunPass transponders.
If you travel on toll roads operated by other companies, some may require cash payment at entry or exit, while others will capture your license plate and send us the toll charges later.
In all cases, the renter (client) is fully financially responsible for any tolls, fees, or related expenses incurred while driving the rented vehicle.

🇺🇸 Major Toll Systems and Companies in the U.S.
1. E-ZPass — covers most of the Northeast and Midwest
2. SunPass — Florida
3. TxTag — Texas
4. TollTag — North Texas (Dallas / Fort Worth area)
5. EZ TAG — Houston, Texas

Fines and Violations

All traffic, parking, and speeding fines issued during the rental period are the full responsibility of the renter.
If a fine is received after the rental has ended, the amount of the fine and an administrative fee may be charged from the renter’s deposit or billed separately.
Please follow all traffic regulations and pay attention to parking signs and local restrictions.
In case we receive a ticket or fine related to your rental through email, mail, or government portals, we will charge your credit card to cover the total cost of the fine, including any additional administrative fees.
A payment confirmation will be provided to the customer via email.

Vehicle Check-In Instructions (Car Pick-Up)

In most cases, our team meets the customer in person to complete a standard inspection and handover.
However, for your convenience, in some cases we use lockboxes for contactless pick-up.

Please follow the steps below carefully
1. Take a selfie with the vehicle (make sure the license plate and your face are clearly visible).
2. Send the photo to us via the designated contact method (text, WhatsApp, or platform chat).
3. Wait for our confirmation — we will reply with the lockbox code.
4. Retrieve the key from the lockbox.
5. ⚠️ Important: After taking the key, please remove the lockbox from the vehicle and keep it safely with you.
6. Send us a photo holding the lockbox in your hand (for confirmation).
7. ✅ Enjoy your ride!

Vehicle Check-out Instructions (CAR RETURN)

The vehicle must be returned at the time specified in your rental contract.
Please make sure the fuel tank is full upon return.
If you wish to extend your rental or return the car earlier, please call or text us in advance to confirm availability and avoid additional charges.
If the return is delayed, extra time will be billed separately according to the hourly or daily rate.
In most cases, the customer must be present during the return inspection.
However, for your convenience, lock boxes may be used for after-hours or contactless returns (subject to prior approval).
Please park the car in the same designated spot and notify us once you’ve arrived.

Before leaving, please
• Remove all your personal belongings from the vehicle.
• Take a few photos of the car’s condition for your own records.

Payment Options

Payment Options
Book online at https://book.rentalpoint.net/.
Credit and debit cards are accepted.
Security deposit: $350 with a credit card or $1,000 with a debit card.
Using another person’s credit or debit card requires prior written authorization from the cardholder by email or SMS.

How often do you sell your cars?

From time to time, we offer for sale company-owned vehicles that were previously part of our rental fleet.

What condition are the cars in?

All vehicles are sold in good condition and are fully operational. However, they are used vehicles and may show normal wear and tear.
Each vehicle is sold “as is”, without any additional warranties or guarantees.

Can I inspect the car before buying?

Yes. It is the buyer’s responsibility to carefully inspect the vehicle before completing the purchase.
➡️ All sales are final.

Can I review the vehicle history or get a CARFAX report?

Yes. It is the buyer’s full responsibility to purchase or obtain any vehicle history report from third-party providers such as CARFAX or AutoCheck before completing the purchase.

Do you charge sales tax?

No. As a private seller, we do not collect or charge any sales taxes.

What paperwork do I receive?

Each sale is accompanied by a Personal Vehicle Sales Agreement.

Who pays for registration and title fees?

All applicable taxes, title, and registration fees must be paid directly to your state’s Department of Motor Vehicles (DMV) at the time of transfer or registration.